Terms & Conditions

1 Acceptance of Terms

These Terms govern your access to and use of the 12phsky website, mobile platform, games, promotions, and all related services (collectively, the "Services"). These Terms apply to all visitors, registered users, and any other persons who access or use the Services.

By clicking "Register," "Sign In," or otherwise accessing the 12phsky platform, you acknowledge that:

• You have read and understood these Terms in full;
• You agree to be legally bound by these Terms and any future amendments;
• You meet all eligibility requirements set out in Section 2;
• You are acting on your own behalf and not on behalf of any third party.

These Terms should be read together with our Privacy Policy and our Responsible Gaming Policy, both of which are incorporated herein by reference.

2 Eligibility & Age Restriction

To be eligible to use 12phsky, you must satisfy all of the following conditions at the time of registration and at all times during your use of the platform:

• You are at least 21 years of age;
• You are a resident of or physically located in a jurisdiction where online gambling is permitted;
• You are not a resident of any jurisdiction where online gambling is prohibited by applicable law;
• You are not a current or former employee, contractor, director, or officer of 12phsky, nor an immediate family member of such a person;
• You have not previously been excluded or banned from the 12phsky platform;
• You are not registered under a self-exclusion program that prohibits you from gambling online.

12phsky reserves the right to request proof of age and identity at any time. Accounts found to belong to underage users will be immediately suspended, all winnings forfeited, and deposits returned in accordance with applicable law.

3 Account Registration

3.1 One Account Per Person

Each individual may hold only one (1) registered account on 12phsky. Creating multiple accounts — whether under the same name, different names, or using different contact details — is strictly prohibited and constitutes a material breach of these Terms. 12phsky reserves the right to close all duplicate accounts and forfeit any associated balances.

3.2 Accurate Information

You agree to provide accurate, current, and complete information during registration and to update such information promptly if it changes. Providing false, misleading, or incomplete information is a violation of these Terms and may result in immediate account suspension.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your 12phsky login credentials. You agree to:

• Use a strong, unique password for your 12phsky account;
• Enable two-factor authentication (2FA) where available;
• Never share your username or password with any third party;
• Notify 12phsky support immediately if you suspect unauthorized access to your account.

12phsky will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.

3.4 KYC Verification

As required by PAGCOR regulations and anti-money laundering (AML) obligations, 12phsky conducts Know Your Customer (KYC) verification. You may be required to submit a valid Philippine government-issued ID (e.g., PhilSys ID, passport, driver's license, SSS/GSIS card) before withdrawals are processed. Failure to complete KYC verification may result in withdrawal delays or account restrictions.

4 Deposits & Withdrawals

4.1 Accepted Payment Methods

12phsky accepts deposits and processes withdrawals through the following payment methods, which are compliant with Philippine financial regulations:

• GCash (instant deposits and withdrawals)
• PayMaya / Maya
• Philippine bank transfer (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank)
• Debit card (Visa/Mastercard debit, Philippine-issued)

Credit card deposits for gambling purposes are not accepted, in compliance with current Philippine regulations. Cryptocurrency transactions of any kind are not accepted on the 12phsky platform.

4.2 Deposit Terms

The minimum deposit amount is ₱100. Deposits are credited to your 12phsky account balance upon confirmation from the payment provider. 12phsky does not charge fees on deposits; however, your payment provider may apply their own transaction fees.

4.3 Withdrawal Terms

Withdrawals are subject to the following conditions:

• Your account must be fully KYC-verified before any withdrawal is processed;
• Withdrawals must be made to the same payment method used for the most recent deposit, where technically possible;
• The minimum withdrawal amount is ₱200;
• GCash and PayMaya withdrawals are typically processed within 15–30 minutes of approval;
• Bank transfer withdrawals may take 1–3 business days depending on the receiving bank;
• Bonus funds are subject to wagering requirements before they may be withdrawn (see Section 5).

12phsky reserves the right to conduct additional verification checks before processing any withdrawal. Withdrawals may be delayed or withheld if there is reasonable suspicion of fraudulent activity, bonus abuse, or violation of these Terms.

5 Bonuses & Promotions

All bonuses, free spins, cashback offers, and promotional rewards offered by 12phsky are subject to the specific terms and conditions published alongside each promotion. The following general bonus terms apply to all promotions unless otherwise stated:

• Bonuses must be claimed manually from the Promotions page within your 12phsky account;
• Each bonus is subject to a wagering requirement, which must be met before any bonus-derived winnings can be withdrawn;
• Wagering requirements are calculated based on the bonus amount (or bonus plus deposit amount, as specified per promotion);
• Only one bonus may be active at a time unless explicitly stated otherwise;
• Bonuses are non-transferable and have no cash value until wagering requirements are fully met;
• 12phsky reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice;
• Any attempt to abuse bonus terms — including but not limited to creating multiple accounts, using prohibited betting patterns, or exploiting technical errors — will result in bonus forfeiture and may result in account suspension.

Players are encouraged to read the specific terms of each promotion before opting in. If you have questions about a bonus, contact 12phsky live chat support before claiming.

6 Game Rules & Fair Play

All games available on the 12phsky platform are provided by licensed third-party game studios including, but not limited to, Jili, PG Soft, Evolution Gaming, and Pragmatic Play. Each game is governed by its own set of rules, which are accessible within the game interface.

All 12phsky games use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Live dealer games are conducted by real dealers in real time and are subject to the rules of the respective game as displayed on screen.

In the event of a technical malfunction, disconnection, or system error during a game round, 12phsky will make reasonable efforts to resolve the issue fairly. If a game round cannot be completed due to a technical error, the wager for that round will be refunded to your account balance. 12phsky's decision in such matters is final.

7 Prohibited Conduct

The following conduct is strictly prohibited on the 12phsky platform. Engaging in any of the following may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities:

• Registering more than one account;
• Providing false or misleading information during registration or KYC;
• Using the platform if you are under 21 years of age;
• Using automated software, bots, scripts, or any artificial intelligence tools to interact with games or the platform;
• Colluding with other players to gain an unfair advantage;
• Exploiting software bugs, glitches, or errors for financial gain;
• Engaging in any form of money laundering, fraud, or other illegal financial activity through the platform;
• Attempting to reverse-engineer, hack, or otherwise interfere with the platform's software or security systems;
• Using the platform in a manner that violates any applicable Philippine law or regulation.

8 Responsible Gaming

12phsky is committed to promoting responsible gaming and complying with PAGCOR's responsible gaming guidelines. We provide the following tools to help players manage their gaming activity:

• Deposit Limits: Set daily, weekly, or monthly deposit limits from your account settings;
• Session Time Limits: Set a maximum session duration after which you will be automatically logged out;
• Reality Checks: Receive periodic on-screen reminders of how long you have been playing;
• Self-Exclusion: Temporarily or permanently exclude yourself from the 12phsky platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period;
• Cool-Off Period: Take a short break from the platform for a defined period (24 hours, 7 days, or 30 days) without permanently closing your account.

If you believe you or someone you know may have a gambling problem, we strongly encourage seeking help. 12phsky supports responsible gaming awareness in the Philippines and encourages players to visit our Responsible Gaming page for more information and resources.

Must be 21 years or older to use the 12phsky platform. Gambling is addictive. Know when to stop.

9 Intellectual Property

All content on the 12phsky platform — including but not limited to the website design, logos, graphics, text, software, game interfaces, and promotional materials — is the exclusive intellectual property of 12phsky or its licensed content providers and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the platform solely for personal, non-commercial entertainment purposes. You may not:

• Copy, reproduce, distribute, or publicly display any content from the 12phsky platform without prior written consent;
• Use any 12phsky trademarks, logos, or brand elements for any purpose;
• Create derivative works based on any 12phsky content;
• Use any data mining, scraping, or similar data extraction tools on the platform.

10 Limitation of Liability

To the fullest extent permitted by applicable Philippine law, 12phsky shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the platform, including but not limited to:

• Loss of funds due to gambling outcomes;
• Technical failures, interruptions, or errors on the platform;
• Unauthorized access to your account resulting from your failure to maintain account security;
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers;
• Any reliance on information or content published on the platform.

The 12phsky platform is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the uninterrupted availability, accuracy, or fitness for a particular purpose of the platform or its content.

Nothing in these Terms shall limit or exclude liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable Philippine law.

11 Privacy & Data Protection

12phsky collects, processes, and stores personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. By using the platform, you consent to the collection and processing of your personal data as described in our Privacy Policy.

Key points regarding your data:

• Your personal data is collected solely for the purposes of account management, KYC verification, payment processing, and regulatory compliance;
• Your data will not be sold to third parties for marketing purposes;
• You have the right to access, correct, and request deletion of your personal data, subject to legal retention requirements;
• All data is stored using industry-standard 256-bit SSL encryption.

For full details on how 12phsky handles your personal information, please review our Privacy Policy.

12 Amendments to These Terms

12phsky reserves the right to amend, update, or replace these Terms at any time. When material changes are made, we will notify registered users via email or an in-platform notification at least seven (7) days before the changes take effect, where reasonably practicable.

Your continued use of the 12phsky platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the platform and may request account closure by contacting our support team.

The date at the top of this page reflects when these Terms were last updated. We encourage you to review these Terms periodically to stay informed of any changes.

13 Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of any dispute arising out of or in connection with these Terms or your use of the 12phsky platform, the parties agree to first attempt to resolve the dispute through good-faith negotiation. If the dispute cannot be resolved informally within thirty (30) days, it shall be submitted to the exclusive jurisdiction of the competent courts of Makati City, Metro Manila, Philippines.

For disputes relating to gaming outcomes or platform operations, 12phsky's decision — following a thorough internal review — shall be final and binding, subject to any applicable regulatory oversight by PAGCOR.

14 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the 12phsky support team through the following channels:

• Live Chat: Available 24/7 directly within the 12phsky platform
• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week, GMT+8 (Manila time)

We aim to respond to all written inquiries within 48 hours. For urgent account-related matters, live chat is the fastest way to reach our team.